Looking for a way to make complaints run more smoothly and improve the customer experience? The Contact Forms add-on for Shoptet lets you build your own custom complaint form in a few minutes – with no programming.
Building the form is easy
The add-on is designed to be friendly even to users with no technical knowledge. You literally click your form together in the visual editor to match your needs, then display it in Shoptet with a standard shortcode.
You'll find a guide to building the form on this page (in Czech).
Benefits for you and your customers
Having your own complaint form in your online store brings several useful benefits.
For customers: A clear, simple way to file a complaint builds trust in your store.
For you: Automating the process saves time. Complaints arrive neatly in your inbox. You can also reduce mistakes by making fields like product name or order number mandatory, so you get all the important information right at the start.
Why make filing a complaint easy?
- You'll strengthen the professional impression your store makes
- You'll take load off customer support thanks to clear complaint rules
In today's competitive market, fast and effective communication is the key to success. The Contact Forms add-on will help you take your customer service to a new level — you can use it not just for complaints, but also for customer contests or inquiries. See for yourself.
You can find a sample complaint form on our demo store.
