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The support logbook
· 9 min read

Gmail API ticketing system: lessons from production

We added tickets to our in-house ERP: every e-mail thread is a ticket, read and answered through the Gmail API, and right next to it we see the client's invoices, CRM record and projects. It replaced a Czech ticketing tool that didn't fit us and saves over €2,800 a year. Here is what actually bit us in production – plus the complete spec you can hand to a coding agent to build your own.

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