Returns and complaints are a heavy administrative burden for online stores. Customers write emails, information gets lost, and refunds often drag on. Webmakeria built an online app connected to Shoptet that simplifies and automates the process.
Benefits of the tool
✅ Saves time
Customers submit returns themselves through a form right in the store, which removes the need to look up orders by hand and keep spreadsheets.
✅ Automates processes
The app automatically:
- Notifies the right department (warehouse, complaints team)
- Changes order statuses
- Generates the paperwork for refunds
✅ Prevents errors
"Every step is recorded" – all returns are visible on a clear dashboard that you can filter by status.
✅ Improves customer service
Customers get ongoing notifications about the status of their return. That builds trust and reduces negative reviews.
✅ Cuts costs
Less manual work means lower staffing costs and fewer mistakes.
What the app can do
- Shoptet connection – The customer enters the order number, picks the products being returned and the reasons for the return, and submits a return or a complaint
- Reusing an order – Return individual items one by one without confusion; the form itself makes sure nobody tries to return more items than they ordered
- Admin overview – Centralized access to all requests
- Automatic notifications – The system tells everyone what is happening: who should expect the package, who should get their money back, who needs to approve a complaint
- Refund orders – One click and the payment order is ready, even for all processed returns at once
App dashboard preview
For more information, contact Webmakeria at +420 728 089 029 or shoptet@webotvurci.cz.