Returns and complaints are a heavy administrative burden for online stores. Customers write emails, information gets lost, and refunds often drag on. Webmakeria built an online app connected to Shoptet that simplifies and automates the process.
Benefits of the tool
✅ Saves time
Customers submit returns themselves through a form right in the store, which removes the need to look up orders by hand and keep spreadsheets.
✅ Automates processes
The app automatically:
- Notifies the right department (warehouse, complaints team)
- Changes order statuses
- Generates the paperwork for refunds
✅ Prevents errors
"Every step is recorded" – all returns are visible on a clear dashboard that you can filter by status.
✅ Improves customer service
Customers get ongoing notifications about the status of their return. That builds trust and reduces negative reviews.
✅ Cuts costs
Less manual work means lower staffing costs and fewer mistakes.
What the app can do
- Shoptet connection – The customer enters the order number and picks the products being returned
- Reusing an order – Return individual items one by one without confusion
- Admin overview – Centralized access to all requests
- Automatic notifications – Keeping the right people informed
- Refund orders – One-click export for payments
For more information, contact Webmakeria at +420 728 089 029 or shoptet@webotvurci.cz.